Returns Policy

Return Policy

Thank you for shopping with XtraMaterials! We want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and obligations.

1. Return Eligibility:

  • Items must be unused, undamaged, and in their original packaging.
  • The return must be initiated within [number of days, e.g., 30 days] of the purchase date.
  • Personalized or customized items are non-returnable unless there is a manufacturing defect or error on our part.

2. How to Initiate a Return:

  • Contact our customer service team at [customer service email/phone number] to initiate the return process.
  • Provide your order number, a detailed reason for the return, and any supporting images if applicable.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping service and insuring the package.

4. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7 days].

5. Exchanges:

  • If you received a defective or damaged item, we will replace it with the same item. If the item is out of stock, a full refund will be issued.

6. Cancellations:

  • Cancellations are only accepted before the order is shipped. Once an order has been shipped, it cannot be canceled.

8. Late or Missing Refunds:

  • If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

9. Contact Information:

  • For any questions or concerns regarding our return policy, please contact our customer service team at [customer service email/phone number].

Customer Service Email Xtramaterials@outlook.com, Customer service number 484-535-0802

Note: This return policy is subject to change without notice. Please check our website for the most up-to-date policy.